The City of Sacramento 311 Call Center will be affected as a result of a city-wide phone system upgrade this Friday. The upgrade will take place between 6 p.m. and just before midnight on Friday, July 18. Customers could receive longer than expected hold times or a busy signal when calling 311.
All City phone lines beginning with the “808” prefix will be out of service during this time. As a result, customers should call 311 from within city limits or 264-5011.
Residents and business owners can still submit service requests online by visiting www.sac311.org and submitting a service request directly or by downloading the Sac311 smartphone app for future use.