The City’s Incident Management Team (IMT) received 426 calls for service last week and responded by engaging people experiencing homelessness, offering services and shelter options, and ensuring compliance with City laws and ordinances.
From March 30 to April 5, the IMT responded to 585 unique locations.
The Department of Community Response (DCR) continues to center its homelessness response on trained staff who engage individuals directly and connect them to services and shelter.
Neighborhood Resource Coordinators (NRCs) serve on the front lines of this work, responding to calls for service, de-escalating situations and helping people take steps toward stability. Their work is guided by three core approaches that shape how services are delivered in the field:
- A person-centered approach ensures each interaction is tailored to the individual’s needs, preferences and goals. NRCs meet people where they are, both physically and emotionally, using non-directive and empathetic engagement to build trust and support progress over time.
- A trauma-informed approach recognizes that many people experiencing homelessness have experienced significant trauma. Staff prioritize safety, respect and de-escalation in each interaction, helping reduce harm and avoid re-traumatization while creating opportunities for more effective engagement.
- A strengths-based approach focuses on identifying and building on each person’s existing strengths, including resilience, skills and support networks. This method encourages individuals to take an active role in their path forward and supports longer-term stability.
Together, these approaches guide daily operations and support consistent engagement across the system. They also contribute to measurable outcomes.
So far this year, these efforts have helped place more than 396 individuals into rapid placement shelter, including 25 placements in the past week. Shelter acceptance rates have also increased to nearly 70%, reflecting a shift in how individuals respond to outreach and engagement.
As more individuals accept shelter, the availability of shelter beds remains a key factor in expanding placements. The City continues to align outreach, services and shelter capacity to support individuals experiencing homelessness while maintaining public spaces for community use.
Key IMT activity and service data from the reporting period:
311 service requests
- 311 calls received related to unsheltered individuals: 426
- Homelessness-related cases opened: 1,545
- Homelessness-related cases closed: 1,837
Outreach and placements
- Unsheltered people enrolled into shared local outreach databases: 57
- Unsheltered people placed into City shelter sites (Roseville Road campus or the Outreach and Engagement Center): 25
Shelter availability as of April 7
- Roseville Road Campus: 6 cabins available
- Outreach and Engagement Center: 4 spaces available
- Average openings at City-funded shelters (excluding Roseville Road and OEC): 11
Environmental services
- Trash removed: 49,960 pounds
Additional information
- View the full weekly report: IMT Data Report 03.30-04.05
- Explore the IMT data dashboard for weekly and cumulative totals dating back to September 2023.
Click here to learn more about the City’s comprehensive response to the homelessness crisis.