The City of Sacramento has released its weekly progress report for the City’s Incident Management Team (IMT) responding to homelessness. 

From Oct. 20 to Nov. 2, the City of Sacramento received 623 calls to 311 customer service related to unsheltered individuals.  

These calls resulted in 2,293 “cases” being opened, a new data category the City began including on July 28, 2025. The addition of this category reflects the City’s efforts to better inform the public of its ongoing work to address the homelessness crisis as well as upgrades made to the 311 reporting system.  

The “total cases opened” category tracks the number of 311 cases created related to homelessness during a reporting period, which can be higher than the number of calls received because a single call may generate multiple cases.  

Through the work of the IMT, 2,619 cases were closed, meaning that either the issue was remedied, compliance was achieved, or the issue no longer existed when City staff inspected the site. 

In terms of outreach, staff from the City’s Department of Community Response enrolled 120 people into shared local databases that match them with shelters and other resources. 

In addition, 24 people were placed into the City’s Roseville Road campus or the Outreach and Engagement Center (OEC). 

As of Nov. 3, there were zero Pallet homes and zero trailers available at the Roseville Road campus as well as two spaces available at the OEC. There was an average of 17 openings at City-funded shelters (excluding the Roseville Road campus and the OEC). 

Regarding waste removal, the City cleaned up 62,780 pounds of trash. 

Here is the complete weekly report: 10.27-11.02 IMT Data Report

In addition, the City maintains a data dashboard for the work of the IMT. The public can track progress made by the IMT by week going back to September 2023 and access cumulative tallies for outreach, compliance and cleanup. 

Click here to learn more about the City’s comprehensive response to the homelessness crisis.