The City’s Incident Management Team (IMT) received 440 calls for service last week and responded by engaging people experiencing homelessness, offering services and shelter options, and ensuring compliance with City laws and ordinances.
From Feb. 16-22, the IMT responded to 588 unique locations. A key component of that work is citywide outreach conducted by Neighborhood Resource Coordinators (NRCs) with the Department of Community Response.
Through regular outreach and crisis response, NRCs build relationships with unsheltered residents and connect them to case management, shelter options, behavioral health care and other supportive services. The team also coordinates closely with a network of community-based providers to help strengthen service connections and improve outcomes.
By maintaining a visible presence in the field and working collaboratively with service partners, NRCs help reduce health and safety impacts in surrounding areas while supporting pathways out of unsheltered homelessness.
Key IMT activity and service data from the reporting period:
311 service requests
- 311 calls received related to unsheltered individuals: 440
- Homelessness-related cases opened: 1,645
- Homelessness-related cases closed: 2,264
Outreach and placements
- Unsheltered people enrolled into shared local outreach databases: 76
- Unsheltered people placed into City shelter sites (Roseville Road campus or the Outreach and Engagement Center): 36
Shelter availability as of Feb. 24
- Roseville Road Campus: 103 cabins available
- Outreach and Engagement Center: Zero spaces available
- Average openings at City-funded shelters (excluding Roseville Road and OEC): 18
Environmental services
- Trash removed: 112,080 pounds
Additional information
- View the full weekly report: IMT Data Report 02.16-02.22
- Explore the IMT data dashboard for weekly and cumulative totals dating back to September 2023.
Click here to learn more about the City’s comprehensive response to the homelessness crisis.
