The City’s Incident Management Team (IMT) received 543 calls for service last week and responded by engaging people experiencing homelessness, offering services and shelter options, and ensuring compliance with City laws and ordinances.

From April 20-26, the IMT responded to 512 unique locations.

The Sacramento City Council this week also approved a series of contracts to support ongoing homelessness response efforts, expanding outreach and service capacity while continuing site management across Sacramento.

“We have made major progress in addressing homelessness, but we still have a long way to go,” said Mayor Kevin McCarty. “On Tuesday, City Council voted to continue the good work already underway. Roseville Road, the Grove – these programs get our most vulnerable residents off the street and into safety, shelter, and dignity. We must remain committed to what’s working.”

The agreements include:

• Supplemental agreements with Volunteers of America totaling $4.8 million to continue operations at two City navigation centers. Funding supports the Meadowview Navigation Center through April 2027 and the X Street Navigation Center through March 2027. Meadowview serves up to 100 women, while X Street serves up to 100 adults. Both sites provide on-site services and connections to behavioral health care, housing navigation, employment support and other resources. Since May 2025, the two sites have served more than 700 individuals, with more than 100 exiting to improved destinations.
• A $1.9 million supplemental agreement with First Step Communities to operate the Emergency Bridge Housing program on Grove Avenue through April 2027. The program serves Transitional Aged Youth (TAY) ages 18 to 24 experiencing homelessness, offering shelter, case management and pathways to stable housing. Since May 2025, the site has served more than 190 young people, with 97 exiting to permanent or improved housing outcomes.
• A $1.9 million supplemental agreement with First Step Communities to continue operations at the Roseville Road South Campus through December 2026. The south campus includes 96 tiny homes and provides meals, case management and connections to housing and supportive services. Since May 2025, more than 200 individuals have been served, with a significant share transitioning to permanent housing or other improved living situations.

The contracts are part of the City’s broader strategy to address homelessness through coordinated field operations, partnerships with service providers and continued investment in shelter and supportive services.

Key IMT activity and service data from the reporting period:

311 service requests

• 311 calls received related to unsheltered individuals: 543
• Homelessness-related cases opened: 2,025
• Homelessness-related cases closed: 1,917

Outreach and placements

• Unsheltered people enrolled into shared local outreach databases: 80
• Unsheltered people placed into City shelter sites (Roseville Road campus or the Outreach and Engagement Center): 22

Shelter availability as of April 28

• Roseville Road Campus: 15 cabins available
• Outreach and Engagement Center: Four spaces available
• Average openings at City-funded shelters (excluding Roseville Road and OEC): 20

Environmental services

• Trash removed: 41,020 pounds

Additional information

• View the full weekly report: IMT Data Report 04.20-04.26
• Explore the IMT data dashboard for weekly and cumulative totals dating back to September 2023.

Click here to learn more about the City’s comprehensive response to the homelessness crisis.