SacPark is committed to making the downtown parking experience more convenient, pleasant and accessible. The City has been working to upgrade parking technology to accommodate the growth happening in the region. To help residents and visitors better understand how the on-street parking system works, below are a few facts to help improve your parking experience with the use of Parkmobile. Parkmobile is available at meters and in selected off-street parking lots. The 4300 parking meters still take coins, or you can use Parkmobile to pay for parking. Look for the green Parkmobile decals or signs.

How do I download Parkmobile?

You can easily create an account through the Parkmobile app, which is available on a smartphone or other mobile devices.

After you have registered, there are multiple ways to pay for parking with the Parkmobile app.

  1. Manually enter the zone and location information from your meter sticker or scan the QR code on the meter sticker; use the map to locate your parking zone, or call 916-722-7275.
  1. Once the transaction has been completed, you will receive a confirmation through the app, by a text message, or by email. The meter may not reflect the payment immediately, but you can be assured that your payment has been recorded and can be verified by parking enforcement.

I used Parkmobile to pay for my parking session, but I received a citation. What happened?

Fortunately, your payment through Parkmobile will be shown in your account history, which you can review.  Please confirm that you paid for the correct zone (and space number, if in a lot). If you receive a citation, you may contest the citation. Ensure that all information or evidence — such as a screenshot — is provided in the citation contest process. When the citation contest is reviewed, information submitted will be reviewed carefully to determine if the citation was issued in error.

I tried using my Parkmobile app after 6 p.m. and it isn’t working?

SacPark worked with Parkmobile to configure all meter zones to go later in the evening to the appropriate time. There’s always the possibility of an issue with that specific meter. Customers who encounter this situation should contact 311 and include the zone # so that we can work with the vendor to resolve