Brian Pedro, who leads the City’s new Incident Management Team responding to homelessness, on Oct. 17 offered his weekly report to the City Council on the team’s activity.
Pedro’s update came as part of the “City Manager’s Report” and included metrics related to outreach, cleanup and enforcement/compliance actions for the period of Oct. 9-13
During that time, the City received 647 calls to its 311 customer service center that were related to homelessness.
Through the work of the IMT, 1,028 calls were closed, meaning that either the issue was remedied, compliance was achieved or the issue no longer existed when City staff inspected the site.
“As we have heard, have been every busy out there,” Pedro said during the presentation.
Overall, the City currently has 2,540 calls related to homelessness pending.
In terms of outreach, 61 people were enrolled in the Homeless Management Information System and 33 people were referred to the Coordinated Access System for shelter services.
In addition, 10 people were placed into the Miller Park Safe Ground or the Outreach and Engagement Center.
Regarding waste removal, the City cleaned up 556 cubic yards of refuse along with 594 needles.
Members of the IMT, including the Sacramento Police Department’s IMPACT team, achieved compliance 212 times for calls involving sidewalk obstruction, critical infrastructure ordinance violations, violations of the school buffer zone and other issues.
Response time to 311 calls involving homelessness continued to decrease, Pedro said, with 11 days being the average response time during this period. He said that by next week, he expected the response time to be 10 days or less.
“So, we are heading in the right direction of getting our response to our 311 calls a little quicker,” he said.
You can watch Pedro’s presentation here: