City launches updated 311 app and website to improve customer experience

The City of Sacramento has rolled out a redesigned and modernized mobile app and community web portal for its 311 customer service.

This update makes it easier for City residents to access City services while improving transparency and user experience, said 311 Manager Ivan Castellanos.

“We always strive to improve the customer’s experience and perfect the process for navigating City services,” Castellanos said. “The new app and portal will simplify and enhance the process for customers and for City staff.”

Below are a few of the improvements with the latest update:

  • Allows users to create an account to view and track service requests
  • Provides the City with more accurate information on service requests
  • Provides users with access to an “Explore” map to see what services are being requested in their neighborhood
  • Gives users the ability to track pending service requests from other users

311 Customer Service can help City residents with questions or requests involving City services including code violations, water-use complaints, recycling, garbage and illegal dumping, streets and lighting, graffiti, broken parking meters and more.

The City of Sacramento’s 311 Customer Service operates 24 hours a day, 7 days a week, including holidays. 311 Customer Service is committed to strengthening neighborhood services while continually improving, City officials said.

If you already have the Sacramento 311 mobile app, don’t forget to download the latest version. Submit requests online at or through the Sac311 mobile app.